Outsourced customer service
Customer service and call answering
Your customers get an answer, even when your team is busy. We respond in your name, by e-mail, chat or phone, in French, English and Arabic.
01Outsourced customer service
What you gain
- No more missed calls
- Call answering during the hours you choose.
- Your tone of voice
- Scripts and knowledge base approved together.
- Trilingual
- French, English and Arabic.
- Measured
- Response times and satisfaction tracked monthly.
02Outsourced customer service
What we take care of
- 01Replies to e-mails and tickets
- 02Live chat
- 03Phone reception and message taking
- 04Appointment scheduling
- 05Monthly quality report
Software we work with
- Zendesk
- Freshdesk
- HubSpot
- Intercom
- Aircall
A test month. We post one real month. You compare it with your own work before deciding.
No commitment. Monthly contract, cancel with one month’s notice.
Guaranteed turnaround. On Dossier Rescue: 10 working days or a partial refund.
03FAQ
Frequently asked questions
Which languages do you work in?
French, English and Arabic.
What hours are available?
Monday to Friday, 8 am to 6 pm as standard; Saturdays on request.
04Services
Related services
#ServiceFrom
- 01E-commerce back officeOrders, returns, refunds and product listings for your online shop.€22
- 02Bookkeeping & encodingBooking of your purchase and sales invoices in your software, following your chart of accounts.€0.80
- 03Bank reconciliation & CODAProcessing of CODA statements, payment matching and follow-up of open items.€0.15
- 04VAT return preparationVAT returns, customer listing and EC sales list, ready for approval.€45
05Guides
Practical guides
- Why Morocco for Belgian accounting outsourcingLanguage, time zone, training, cost: the concrete reasons, and the limits.
- Late payment between businesses: interest, compensation and remindersThe rules that protect your cash flow from customers who pay late, and a reminder process that keeps the relationship intact.